Matthew Knott

I've had two experiences of fantastic customer service in the last week. A rarity in this day and age, especially with my direct experience working with providers of customer service.

Firstly, we've bought various things for the baby, and there are numerous brands to choose from, but a lot of the practical items we've purchased are from the Tommy Tippee range.

This week, a breast pump we had bought twisted and bubbled in the steraliser. We rang the customer service number and they had a replacement out to us the next day free of charge! We only paid £10 for the pump so it was impressive to see this level of service.

Secondly, the Wednesday after Michael was born, our tumble dryer broke down, which was lucky because when I cracked it open to see what was at fault, it was a total fire hazard. I went straight over to tesco and picked up a new Whirlpool Dryer. It's great, huge capacity, efficient, and slightly smaller than the old one so it fits better behind the door. The only downside I've found with the machine is that I'm constantly cutting myself on the ridge around the door.

I dropped whirlpool an email after a particularly bad cut. I thought no more of it, but 20 minutes later I had a phone call from the local service branch wanting to send someone out to look at the dryer. They're coming out Tuesday so not sure what they'll do, maybe a free upgrade, but probably just file down the plastic slightly.

Tags: Whirlpool Tumble Dryer Machine Service Customer Excellent Breast_Pump Tommy_Tippee Tommy Tippee